Job Description

Bilingual Front Office Coordinator — Leadership Track

English/Spanish

Birmingham, Alabama | Full-Time | Monday–Friday | In Office

Compensation: $22–$26/hour, based on experience and demonstrated qualifications

Be the Person Who Makes the Office Better

At Solano Law Firm, we help immigrants build better futures.

For many of the clients, the person at our front office is one of the first people they meet during an incredibly important time in their lives. We want that experience to be warm, professional, organized, and exceptional.

But we’re looking for more than someone who can answer phones and greet clients.

We’re looking for someone who takes ownership.

Someone who notices what needs to be done before being asked. Someone who communicates clearly, follows through, solves problems, pays attention to the details, and takes pride in making an office run exceptionally well.

If you're looking for a traditional receptionist position where you simply complete assigned tasks, this probably isn't the right opportunity.

If you're someone who naturally thinks, “What else can I do to make this better?” — keep reading.

A Front Office Role With a Leadership Path

This position is designed for someone who wants to grow.

You will begin by mastering the responsibilities of our Front Office Coordinator position and demonstrating exceptional performance in the fundamentals: client service, communication, organization, reliability, attention to detail, follow-through, and ownership.

From there, high performers may earn the opportunity to grow into a Front Office Lead role with increased operational responsibility and compensation.

Leadership here isn't automatically given because of a title or length of employment.

It is earned through consistent performance, good judgment, initiative, accountability, and the ability to make the people and processes around you better.

We're looking for someone who is excited by that challenge.

What Leadership Potential Looks Like Here

We're specifically looking for someone who may eventually be capable of taking greater ownership of our Birmingham office.

As you demonstrate consistent excellence in the Front Office Coordinator position, opportunities for increased responsibility may include:

• Serving as a trusted on-site point person for Birmingham office operations

• Helping maintain front-office standards and procedures

• Identifying recurring problems and recommending solutions

• Ensuring office-related responsibilities are completed accurately and on time

• Helping improve front-office processes and client experience

• Supporting the onboarding and training of future front-office team members

• Helping reinforce procedures and operational expectations

• Coordinating office projects, vendors, supplies, and facility needs

• Helping leadership identify issues that require attention

• Taking greater ownership of the organization, professionalism, and readiness of the Birmingham office

• Helping create consistency between our Birmingham office and firm-wide operational standards

Progression into a Front Office Lead position is not automatic or guaranteed. It is an opportunity earned through demonstrated performance, reliability, judgment, leadership behaviors, and business need.

You Might Be Our Person If...

People describe you as dependable, organized, proactive, polished, resourceful, and calm under pressure.

You don't like leaving loose ends.

When you say you'll handle something, people don't have to keep checking whether it got done.

You notice details other people miss.

If something doesn't make sense, you ask questions.

If you make a mistake, you own it, correct it, and learn from it.

You understand that great communication isn't just sending a message — it's making sure the loop is closed.

You can follow a procedure consistently while also recognizing when something needs leadership's attention.

You genuinely enjoy helping people.

And when the office gets busy, you don't become overwhelmed or wait for someone else to solve the problem. You prioritize, communicate, and figure out the next best step.

We'd Especially Like to Meet You If...

You have experience as an:

• Office Coordinator

• Front Office Coordinator

• Lead Receptionist

• Administrative Coordinator

• Patient Coordinator

• Medical or Dental Office Coordinator

• Banking or Client Services Professional

• Legal Receptionist

• Executive or Administrative Assistant

• Assistant Office Manager

• Hospitality Front Office Professional

Experience in a law firm or immigration law is a plus, but it is not required.

We can teach our legal processes.

We're much more interested in finding someone with exceptional attitude, judgment, communication, ownership, and the desire to grow.

Compensation

$22–$26/hour, based on experience and demonstrated qualifications.

We don't believe every candidate should automatically start at the same rate. Compensation within the range will reflect the experience, skills, professional maturity, and level of responsibility you are prepared to take on when joining the firm.

This position also offers the opportunity for increased responsibility and compensation for employees who demonstrate the performance and leadership capabilities required to progress into a Front Office Lead role.

Benefits

• Medical benefits

• 15 paid PTO days

• An additional PTO day each year

• 14 paid holidays

• Full-time, stable employment

• Monday–Friday schedule

• Ongoing professional development

• Growth opportunities

• Supportive leadership

• Meaningful work that makes a difference

Why Solano Law Firm?

Our mission is simple:

Helping immigrants build better futures.

Every client deserves compassion, professionalism, communication, and exceptional service.

We believe our employees also deserve the opportunity to build meaningful careers where they are challenged, supported, and given opportunities to grow.

Many people can answer a phone.

We're looking for someone who can eventually help us lead an exceptional front office.

If you're ready to prove what you're capable of, take ownership of your work, and build something bigger than a traditional receptionist career, we'd love to meet you.

Apply today and tell us why you're ready for the challenge.

$22 - $26 hourly

What You'll Own

As the first face and voice of our Birmingham office, you'll play an important role in both the client experience and the daily operation of the office.

Your responsibilities will include:

• Greeting clients and visitors with warmth and professionalism

• Managing a high-volume, multi-line phone system

• Scheduling consultations and coordinating attorney calendars

• Communicating professionally with clients in both English and Spanish

• Collecting and documenting client information accurately

• Coordinating communication between clients and team members

• Maintaining accurate client records

• Managing incoming mail, deliveries, and office correspondence

• Preparing conference rooms and workspaces for meetings and consultations

• Keeping reception, conference rooms, common areas, and client-facing spaces organized and ready

• Monitoring office, kitchen, hospitality, and administrative supplies

• Coordinating vendors, deliveries, and routine office needs

• Supporting attorneys and hybrid team members when they are working from the Birmingham office

• Assisting with administrative and operational projects

• Following established procedures and ensuring tasks are fully completed

• Identifying office needs before they become problems

• Proactively communicating issues and helping find solutions

• Helping maintain an organized, professional, welcoming office environment

Required

• Professional fluency in English and Spanish, both written and verbal

• 3+ years of experience in office coordination, administration, reception, hospitality, banking, healthcare, legal services, customer service, or another professional client-facing environment

• Strong professional communication skills

• Excellent organization and attention to detail

• Ability to manage multiple priorities in a fast-paced environment

• Strong follow-through and reliability

• Confidence learning new technology and systems

• Proficiency with Microsoft Outlook, Word, and Excel

• High School Diploma or GED

• Ability to work full-time, Monday through Friday, in our Birmingham office

At Solano Law Firm, our mission is simple:

Helping immigrants build better futures.

We believe every client deserves compassion, professionalism, and exceptional service.

We also believe our employees deserve the opportunity to build meaningful careers where they are valued, challenged, and supported.

If you’re ready to join a team that is making a difference every day while investing in your professional growth, we’d love to hear from you.

Apply today and become the heart of our office.

Compensation details: 22-26 Hourly Wage

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