Job Description

Centralized Baggage Service Representative - Houston International Airport (IAH)

Proficient in all Baggage Service-related functionality

• In depth knowledge of World Tracer (W/T) to include creating, amending, and closing AHL, DPR, OHD files
• Performs daily proactive/reactive communication with passengers
• Clear expedited and left behind baggage through US Customs and sets up local and FedEx deliveries
• Maintain inventory of OHD baggage
• Register lost and found items in W/T, maintain documentation and follow-up with passengers
• Sweep the bagroom and the departure pier daily to action the left behind or late receive interline baggage
• Send W/T forwarding messages for all bags that are being expedited from the port
• Respond timely to emails, telexes, and phone calls

Required Skills

• Basic Math
• Long periods of standing
• Lifting, pushing, pulling, and carrying up to 70 lbs
• Constant interaction with passengers and management
• Constant telephone and computer usage
• PC basics (Word, PowerPoint, excel, etc.)
• Organizational talents

Required Experience

• Personal profile
• Social competence
• International behavior
• Stress resistance
• Readiness to travel (flexibility)
• Opens for new ideas and innovative products
• Flexibility in resolving conflicts constructively
• Eager to learn new skills
• Organized and logical thinker
• Make quick and rational decisions
• Problem Solving
• Ability to adapt quickly to unforeseen situations
• Effective communication skills and good listening skills
• Able to multi-task and carry out duties in a dynamic environment
• At least 18 years of age, high school graduate or G.E.D equivalent.
• Must be able to pass the drug test & obtain security clearance from US Customs and Border Protection which requires valid proof of citizenship or authorized residency
• English proficient, other languages are a plus.
• Computer savvy

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