Job Description

Chief Of Staff

As our Chief Of Staff, you'll be a strategic partner to the Founders—bringing structure to the chaos, turning priorities into actionable results, and keeping the company moving forward with urgency and precision.

You'll sit at the heart of the business, keeping our most important priorities on track and our teams aligned. From driving planning cycles and OKRs to steering large, cross-functional initiatives, you'll be the driving force that ensures strategy turns into execution. TLDR: if it is business critical, it's almost guaranteed you will be involved.

This is a high-impact, high-trust role for someone who thrives in ambiguity—with close partnership from leadership and strong support from the team. You'll have a front-row seat to how the business is built and a real hand in shaping its future.

What You'll Be Working On

• Drive strategic focus: partner with the Founders and our wider leadership team to clarify priorities, shape long-term business goals, and align the business around what matters most
• Design the operating rhythm: own our planning cycles, OKRs, business cadences, and exec meetings to keep the organisation running in sync
• Own the grey space: you'll take on our most complex, ambiguous challenges—the ones with no clear approach—and turn them into clear, executable paths forward
• Tell the story: build crisp, compelling narratives for all-hands, board updates, and internal comms that keep the team informed and aligned
• Build for scale: design systems, tools, and workflows that reduce noise, speed up decisions, and keep the business laser-focused on what moves the needle

You Will Love This Role If You Have...

• Scaled a B2B SaaS business: You've operated at pace somewhere growing fast, and you know what breaks at each stage and what to put in place before it does.
• Owned large projects end to end: You've run company-wide initiatives from first scoping through to delivery
• Experience working directly with founders: In strategy, consulting, product, operations, or a chief of staff role before. You know how to be give maximum leverage to the leadership team
• The ability to think in systems: You see how the parts of a business connect, and you go after the structure rather than the symptom.
• Experience building with AI: You're hands-on with tools like Claude/Cursor/ChatGPT, and you've had a real go at building things with them. Not essential, but it will put you ahead and reflect the nature of the ai-native team we are building here.

Why Join Us?

This is a chance to take on the largest, most complex problems in the business, owning them end to end, with the budget, the autonomy to make the calls, and a direct line to the Founders. You'll work across every part of Ben, which means you'll see how the whole company fits together in a way almost nobody else does. When something matters significantly at Ben, you'll most certainly be involved.

Do this role well, and the next step is into our leadership team, potentially running a function, or a major part of the business.

Our Compensation & Benefits

It's important to us to practise what we preach when it comes to our benefits. We know what good looks like and we want to provide the best for our team, with a comprehensive and inclusive benefits package. This means you have a choice over the things that are most important to you. You can see a selection below, along with the full offering here.

Competitive base salary + equity, so you own what you build

£100 monthly personal Ben Balance: for whatever works for you, whether that's Netflix, Spotify, or a really expensive cup of coffee! This allowance will increase by £50 for each year of service until you reach £250

Weekly lunch provided in office so you can spend quality time with the team over some tasty food!

28 days of holidays a year plus bank holidays, and an option to buy or sell 5 days per year. Also, your holiday entitlement will increase to 30 days at your 3rd year of service!

Work-from-abroad scheme, so you can support your travels, enjoy an extended holiday, or visit loved ones.

Enhanced parental leave and workplace nursery scheme to support with the cost of childcare in a nursery setting

Comprehensive Private Medical Insurance

Funded Life Assurance cover with the option to voluntarily increase - this also includes an annual health check

Comprehensive and tailored mental health support and professional coaching through a leading provider

Diversity And Culture At Ben

We are organically growing a brilliantly diverse, inclusive and respectful bunch of people we are extremely proud of. This should go without saying but all applications are very much welcome. If you need any adjustments to support you with your application, just let us know by emailing jobs@thanksben.com.

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