IT Support SpecialistAVI Foodsystems is looking for an energetic and optimistic team member to fill the role of IT Support Specialist at our Headquarters location in Warren, OH. This is an on-site position that will be scheduled Monday through Friday with some on-call as needed.Founded in 1960, AVI Foodsystems has evolved into one of the most respected and trusted food service companies in the nation. Providing comprehensive food services with a focus on the highest quality and freshest ingredients, impeccable service and total value is the reputation we have earned and live up to everyday.Duties & Responsibilities:Support 350 local users and 1,700 remote usersTrack all issues, troubleshooting steps, and solutions in real time using the helpdesk ticketing systemMaintain accurate inventory of technology assets including hardware, software, and licensingIndependently review user manuals and identify solutions to complex issuesPrioritize, diagnose, and resolve issues pertaining to computers, printers, peripherals, and phone equipmentSupport Windows, Microsoft Office, Active Directory, and other commercial and proprietary softwareSupport networked multifunction units to include printing, scanning, and faxingWork through vendor support including: Dell, HP, Xerox, Microsoft, Juniper and several specialty software companiesSupport point of sale (POS) systemsFollow up on closed tickets to verify satisfactory resolutionParticipate in structured cabling/wiring as requiredSetup and/or assist with technology for presentationsEndeavor to resolve issues on first call without escalationEscalate appropriately to specialty IT groupsInstall and upgrade software on end user computerRequirements:Experience in hardware, software, and network troubleshooting, or equivalent training and/or educationCustomer service training and/or experienceAbility to handle interactions with diplomacy and tactAbility to gauge the user's technical ability and communicate in appropriate technical or non-technical languageMinimum of 1 years' experience in an IT support organization or equivalent education with Information Technology focusExcellent interpersonal skillsStrong verbal and written skills in order to provide effective phone, desk-side, and email supportSelf-motivated to learn and support new and fast-changing technologies on multiple platformsAbility to travel up to 15% of scheduled hours, which may include overnight staysBenefits:A family culture and atmosphereCompetitive compensationHealth, dental, vision, and life insurance for full-time team members401(k) with generous company matchPaid vacations and holidaysImmense training and growth opportunitiesWe conduct pre-employment drug testing. EOE
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