Quality Control/Field Manager for Luxury Residential Cleaning Service Job at ZEN HOME INC, New York, NY

  • ZEN HOME INC
  • New York, NY

Job Description

Job Description

Job Description

Zen Home is a luxury, eco-friendly cleaning company serving high-end residences throughout NYC. We are known for our 5-Star service, attention to detail, and exceptional client experience.

We are seeking a hands-on Field Operations Supervisor to lead our Cleaning Consultant team while driving revenue growth and maintaining luxury service standards.

This is an active, field-based leadership role — not a desk job.

What You’ll Do

Lead & Develop a 5-Star Team

  • Recruit, train, coach, and evaluate Cleaning Consultants
  • Conduct Quality Control visits
  • Improve team retention and performance
  • Step in to assist with cleaning when needed

Drive Client Excellence

  • Ensure every home meets Zen Home’s 5-Star standard
  • Exceed client expectations
  • Resolve concerns in real time
  • Increase client retention
  • Encourage 5-Star reviews
  • Build relationships with bellmen, front desk staff, concierges, doormen, and building management
  • Cultivate referral partnerships

Support Revenue Growth

  • Improve scheduling efficiency
  • Generate client referrals
  • Encourage Cleaning Consultant–generated leads
  • Assist with large job estimates

Field Requirements

  • Comfortable using public transportation daily
  • Willing to walk between 5–6 client job sites per day
  • Comfortable working in all weather conditions
  • Physically capable of assisting with cleaning tasks

Compensation

Base Salary: $60,000 + Weekly Revenue Bonuses:

**High performers can earn an additional $8K–$39K+ annually based on performance**

Qualifications

  • 5+ years management experience (hospitality preferred)
  • Strong leadership and coaching skills
  • Comfortable working in the field daily
  • Familiar with Microsoft Office and scheduling apps
  • Knowledge of NYC transit system
  • Professional-level English communication
\nCompany Description

Zen Home Cleaning is New York City’s premier eco-luxury cleaning service, trusted by discerning clients for over a decade. We specialize in creating pristine, serene spaces using 100% green products, essential oils, and five-star hotel touches. Our team members are professionals who take pride in their craft, enjoy a supportive work environment, and deliver excellence with care and integrity every day.

Company Description

Zen Home Cleaning is New York City’s premier eco-luxury cleaning service, trusted by discerning clients for over a decade. We specialize in creating pristine, serene spaces using 100% green products, essential oils, and five-star hotel touches. Our team members are professionals who take pride in their craft, enjoy a supportive work environment, and deliver excellence with care and integrity every day.

Job Tags

Work at office

Similar Jobs

Crossroads Kitchen

Server/Bartender Job at Crossroads Kitchen

 ..., Crossroads Kitchen has grown in recognition as an upscale eatery providing our local West Hollywood and LA community with refined vegan dishes, paired with the best wines & cocktails. Our fine dining dcor and ambiance welcomes guests to have the best experience, in... 

Crumbl Cookies

Evening Shift Lead Job at Crumbl Cookies

 ...A Shift Lead is someone who is in charge of managing one of our working shifts. Shift leads are responsible for completing the duties outlined in the Baker job description (shown below). Additionally, their duties revolve around direct reports to the general manager... 

Reviverx And Ways2well

Recruiter (1099) Job at Reviverx And Ways2well

 ...Ways2Well is redefining the future of healthcare. As a leader in regenerative and preventive...  ...scale. Position Summary The Recruiter is responsible for managing the full-...  ...Operates in a professional office or remote work environment Collaborate primarily... 

SumBridge

Accounting Specialist Job at SumBridge

 ...Accounting Specialist (Temp-to-Hire, Full-time Hours) Company: SumBridge (Hiring for our Seattle-Based Client) Location: Seattle, WA...  ...Background Accounting Specialist / Bookkeeper / AP Specialist / Staff Accountant Experience supporting multiple entities or... 

Walgreens

Store Manager Unassigned Job at Walgreens

 ...accelerated program including all certifications needed for the Store Manager role.Attend and complete classroom learning, online training...  ...ManagementLearn all aspects of people management at Walgreens, including training/ coaching on standard operating procedures...