Salesforce Developer Job at McBride, New York, NY

  • McBride
  • New York, NY

Job Description

Job Description

Job Description

This is a remote position.

McBride Consulting is supporting the New York State Department of Labor (NYS DOL) in maintaining, enhancing, and evolving its Salesforce instance supporting the  Unemployment Insurance (UI) Call Center . The system relies on  Salesforce Service Cloud to streamline call center operations and agent workflows.

Day-to-Day Responsibilities

  • Configure and customize the Salesforce Service Cloud environment to fulfill user stories defined during maintenance and enhancement sprints.
  • Build and maintain Apex, LWC, Flows, and calculated reports tailored to UI Call Center operational metrics.
  • Execute deployments across sandboxing and production environments using  Copado .
  • Participate in warranty support, root-cause defect analysis, and bug remediation.
  • Lead knowledge transfer sessions and pairing opportunities with NYSDOL technical personnel to foster internal operational independence.
Requirements

  • Experience: Minimum of 3 years of hands-on Salesforce development and configuration experience, ideally within public sector or large enterprise service/call center environments.
  • Core Technology: Deep proficiency in Salesforce Service Cloud (Omni-Channel, Cases, Knowledge, Console view, Flows/Process Automation).
  • Development & Config: Hands-on experience with both declarative configuration (Flows, validation rules) and custom development (Apex, Lightning Web Components / LWC).
  • DevOps: Experience with Copado for version control, CI/CD, and deployment lifecycle management across Salesforce environments.
  • Reporting: Ability to build calculated reports, complex matrix/summary reports, and executive dashboards within Salesforce.
  • Collaboration: Strong communication skills to support warranty/transition activities and collaboratively onboard/upskill the NYSDOL technical team.

Benefits

  • 401(k)
  • Dental insurance
  • Health insurance
  • Life insurance
  • Paid time off
  • Professional development assistance
  • Referral program
  • Vision insurance

Job Tags

Similar Jobs

Robert Half

CFO Job at Robert Half

Nick Corieri with Robert Half is looking for an accomplished Chief Financial Officer to lead the financial strategy of our construction organization in Syracuse, New York. This executive will guide long-range planning, strengthen financial controls, and deliver clear insight...

Harold Jean-Louis, Inc.

Remote Graphic Illustrator Intern — Adobe Suite Job at Harold Jean-Louis, Inc.

 ...internship in Graphic Design. This remote position requires a commitment of 10-15 hours per week. Interns will create and produce graphic artwork for marketing and assist in video animation projects.The ideal candidate will have a BA in Graphic Design or be a current student,... 

KLDiscovery

Document Reviewer Job at KLDiscovery

 ...successful candidates will be considered temporary contingent employees. ~ Active U.S. law...  ...~ Hours: Candidates must be available to work a minimum of 40 hours/week within Monday...  ...client approval ~ Fully remote workfromhome position ~ This is a temporary,... 

Chenega Corporation

Hazardous Waste Technician Job at Chenega Corporation

 ...Storage Facility (HWSF). Provides administration of the HW module in the EESOH-MIS database, general HW operations, and Industrial Recycling processes. Assists with waste sampling and properly completes Chain of Custody documents. Maintains compliance with all AF... 

PruittHealth

Hospice Certified Nursing Assistant (CNA) Job at PruittHealth

 ...Hospice Aide, Certified Nursing Assistant Join the PruittHealth Hospice family, where the health and safety of our workforce is our top priority...  ...~ Active, current, unrestricted Certified Nurse Assistant (CNA) certification in the state of practice Family Makes...