Job Description

Hi,

Title: Windows Site Reliability Engineer (SRE)

Location: Jersey City, NJ

Ideal Candidate: A strong candidate should have a combination of Windows administration + application packaging + SCCM/Intune + PowerShell + CI/CD + production support experience, along with the ability to work directly with software vendors.

Job Summary: We are looking for a Windows Site Reliability Engineer to support, deploy, monitor, and maintain third-party business applications in a Windows environment. The engineer will work closely with vendors, application teams, and infrastructure teams to ensure applications are reliable, secure, and available.

Key Responsibilities

• Support and manage Windows-based third-party applications including thin-client, thick-client, and web applications.
• Work with vendors on software releases, patches, defects, and technical issues .
• Package and deploy Windows applications using MSI, MST, MSIX, App-V, and PSADT .
• Manage application deployments through SCCM/MECM and/or Intune .
• Build and maintain CI/CD pipelines using Azure DevOps, Jenkins, or GitHub Actions.
• Deploy applications across Dev, Test, UAT, and Production environments.
• Support web applications hosted on IIS and applications running on Citrix, RDS, or AVD .
• Create and maintain monitoring, alerts, dashboards, and application health checks .
• Troubleshoot production issues and participate in incident management and root-cause analysis (RCA) .
• Automate repetitive tasks using PowerShell to reduce manual work.
• Manage application upgrades, patches, versions, and end-of-life software .
• Create runbooks, documentation, and knowledge articles .
• Support application databases and troubleshoot connectivity issues using SQL Server .
• Follow formal change management/ITIL processes for production deployments.

Required Skills

• 5+ years of experience in Windows application support, SRE, systems engineering, or application operations .
• Strong Windows Server and Windows Client administration.
• Hands-on experience with application packaging : MSI/MST, MSIX, App-V, PSADT.
• Experience with SCCM/MECM and/or Intune .
• Strong PowerShell scripting and automation skills.
• Experience with IIS, Citrix, RDS, or AVD .
• Experience supporting third-party/vendor applications .
• CI/CD experience with Azure DevOps, Jenkins, or GitHub Actions .
• Experience with Git and source control.
• Knowledge of Active Directory, Group Policy, Windows Registry, services, and permissions .
• Experience with monitoring/observability tools such as Splunk, Dynatrace, Datadog, SCOM, or Azure Monitor.
• Working knowledge of SQL Server .
• Experience with production deployments, change management, and troubleshooting.
• Strong communication and documentation skills.

Preferred Skills

• Terraform, Ansible, or PowerShell DSC .
• Azure or AWS experience with Windows workloads.
• Windows/.NET application containerization or MSIX App Attach .
• Vulnerability remediation and patch management.
• Knowledge of SRE practices , error budgets, toil reduction, and capacity planning.
• Microsoft Azure, Citrix, or ITIL certifications.

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